01What this covers
This policy covers the Bradford Operations website and our software: Bradford Lab, Bradford Toolkit, CineMath and Post Assistant. It explains what we collect, what we do with it, and what you can do about it.
We are based in the United States and our services run there. If you use them from elsewhere, your data is processed and stored in the US.
02What we collect
Your account
You sign in with Google. We receive your name, email address and profile photo, and nothing else from your Google account. We never see or store a password.
What you send us
Your email address if you join the mailing list or request access, your name and role if you ask for early access to a product, and whatever you write to us.
What you upload
Media, project files and documents you put into Bradford Lab are stored under your account so the service can work on them. They stay there until you delete them or ask us to. A project file you send to the Toolkit for parsing is deleted as soon as it has been read.
How you use the service
Which features you use, when, and for how long; which pages you visit; your browser and device type; and your IP address. This is the ordinary record of a service running, and it is what we use to keep it running.
Your grading history
If you use the Toolkit's iterative grading workflow, it keeps a history of each pass under your account: the correction values, summary statistics of the image before and after (numbers, not pictures), your notes, and a short hash of the grade file so the same grade is not recorded twice. The grade file itself is not stored, and neither is the label you gave it.
03What we never collect from your work
Nothing about your work leaves your machine unless you ask for it. What the Toolkit and the desktop tools report to us on their own is limited to which tool ran, how long it took, how large the request was and whether it succeeded. They never report:
- Footage, images, frames or screenshots
- Project files, in any format
- Project, timeline, clip or grade names
- Timeline content, edit decisions or sequence structures
- File names, paths or folder structures
When you ask an AI feature to look at a frame, that frame goes to the model provider described below and nowhere else. Post Assistant does not keep a copy. In Bradford Lab, a frame you attach to a conversation is kept with that conversation and deleted with it.
A grade file you submit for parsing is processed in memory and not kept.
04What we do with it
We use what we collect to run the service, support you, bill you, and understand in aggregate how the service is used so we can improve it.
We do not train models on your content, your conversations or your work. Improvement means aggregate metrics, such as which features are used and where they fail.
Post Assistant remembers how you like to work: your preferences, your projects and what you have told it, so it does not ask twice. That memory belongs to your account alone. In Post Assistant, under Settings, Memory & Privacy, you can switch it off and delete what it has already remembered; the assistant keeps working without it. Style profiles you build from your own grades are stored under your account, and nowhere else.
05AI features
When you use an AI feature, what you send to it goes to a model provider to be processed. We use Anthropic, OpenAI and Google, under commercial terms that prohibit them from training on your data. The service refuses to send your words or your images to any provider that does not give that guarantee.
Conversations with Post Assistant are kept with your account so you can return to them, and are deleted with it.
08Keeping it, and deleting it
We keep your data while your account is active and for as long as we need it to do what this policy describes.
You can delete everything at bradfordoperations.com/account/delete-data. Deletion is queued for 30 days, during which you can cancel, and then runs on its own. Email privacy@bradfordoperations.com if you need it sooner.
Wherever you are, you can ask us for a copy of your data, ask us to correct it, ask us to delete it, object to how we use it, or withdraw consent you have given. Write to the same address. If you are in the EEA or the UK, these are your rights under GDPR; in California, under the CCPA. We do not discriminate against anyone for exercising them.
Our services are not meant for anyone under 13, and we do not knowingly collect their data.
09Changes, and how to reach us
If we change this policy in a way that matters, we will post the new version here with a new date, and ask you to accept it the next time you sign in.